What information does CallPlease collect?
We may collect some basic information that does not identify individual users. We then may aggregate this information with other pieces of information to improve our application and make your user experience as valuable and efficient as possible.
When a user subscribes to the CallPlease application, we collect personal information such as name, telephone and email (including those of your authorized account users) in order to set up the account, communicate account status information, and support users.
In addition to the information we collect upon your initial subscription, we may ask you or your authorized account users for personal information at other times. We will not share that information in a manner that identifies you as an individual with any other entity, unless we let you know that at the time of collection or we have your permission.
As you use the CallPlease applications, we allow you to upload contact database information through various means. The mobile applications allow users to upload the contacts on their mobile device directly to their CallPlease Address Book. That information is used to populate caller information when using the CallPlease web application. The contact information is only available to you and your Assistants(s). You can delete this information from your CallPlease account at any time on the Address Books page of the web application. No contact information is automatically gathered from a mobile device at any time.
The CallPlease web application captures contact information that is entered for each call into the Address Book of the Call Log where the call is placed. Any user with sufficient access rights can modify or delete this contact information at any time. It is only ever available to users granted access to it by the account administrator.
We also collect IP addresses for system administration. While an IP address does not identify an individual by name, it may, with the cooperation of the ISP, be used to locate and identify an individual. Your IP address can, however, reveal what geographic area you are connecting from, or which ISP you are using.
Upon canceling your CallPlease account, you have the right to request deletion of your account information, subject to our need to keep appropriate archives for our business operations.
For reasons such as improving member experience and providing customized communications to our users, we may receive information about you from third-party sources and our user logs and add it to the information that we have received from you. User logs automatically record anything a server sees, which may include email addresses you enter into a form or pages viewed by a user at a particular IP.
We maintain archives of our user logs, database, and other systems and information. Please note that it is possible some of this information may remain archived after we delete the information from our active database. We maintain archives for disaster recovery, legal and other non-marketing purposes.
What do we do with the information we collect?
It is used to set up and maintain your CallPlease account. We may use your mobile phone information to communicate with you regarding CallPlease by SMS, MMS, text message or other electronic means to a mobile device
We save the information about services you subscribe to in order to provide you with the best possible customer service and the most up-to-date information about your account.
Your phone number may be used in the event that our customer service representatives need to contact you and cannot reach you by email.
Credit card information is used to bill you for services you have ordered. We use a third-party PCI-compliant gateway to store credit card information for recurring transactions.
Your personal information will never be sold to any other website owner or merchant. We hate junk mail as much as you. This is why we will only send you email about items that we feel you should know about. This includes special promotional items about CallPlease services, membership changes, terms and conditions changes, Holiday cards, and the latest happenings with CallPlease. When we send you emails that include a link to the CallPlease site, that link may contain an alphanumeric identifier that allows us to identify the person to whom we sent the message so that we can personalize our content for that individual.
Users who no longer wish to receive our email updates or other notifications may opt-out of receiving these communications by following the instructions contained in the applicable email or by logging-in and changing their account settings.
Credit Card Processing
Credit card transactions are handled by a third-party PCI-compliant processor that receives credit card numbers and other personally identifying information only to verify credit card accounts and process transactions.
Credit card security is an important aspect of the online experience. We use encryption technology to process your billing transactions but never store your credit card information.
With whom do we share your information and for what purpose?
CallPlease does not sell, rent, or trade any personally identifying information with others.
However, when one or more of our business partners co-sponsor a service or promotion, we may share some or all of the information collected in connection with such service or promotion with the co-sponsor(s). If we intend to share such information, you will be notified prior to the collection of that information. If you do not want your information to be shared, you will be able to choose not to allow the transfer by not using or signing up for that particular service or promotion.
We may also share aggregate user information in a non-personally identifiable manner with advertisers and other third parties in order to present to users more targeted advertising, products and services.
What information do parties other than CallPlease collect?
It is important to note that those entities may not follow the same privacy policies as CallPlease. These links can also be from advertisers, content providers and/or partners who may use CallPlease’s logo and/or style as a result of a co-branding agreement yet they may still not follow the same privacy policies as CallPlease.
What are “cookies” and how do we use them?
Most browsers are initially set to accept “cookies.” If you'd prefer, you can set yours to refuse “cookies.” You will not be able to use our service if you turn off the “cookies” option.
CallPlease member accounts are secured by member-created passwords. In addition, we use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff.
We use Secured Sockets Layer (SSL) for secure transmissions. SSL applies encryption between two communicating applications, such as your PC and the server. Your name, other personal information, credit cards and other message/action information that you transmit to us will be protected by 128-bit encryption technology, provided your browser is properly configured and your computer is operating properly. The SSL technology requires that you have a reasonably current browser that is capable of supporting 128-bit encryption. Current browsers such as these will activate the appropriate security features when you enter an online transaction through this site.
However, please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of our member information at any time.
In the event CallPlease goes through a business transition, such as a merger, acquisition by another company, or sale of a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
California User Consumer Rights
In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, STE1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to firstname.lastname@example.org. Under California law, California Residents who have an established business relationship with CallPlease or one of its subsidiaries may choose to opt out of CallPlease disclosure of personal information about them to third parties for direct marketing purposes. As detailed above, our policy is not to disclose personal information collected online to a third party for direct marketing purposes without your approval. If you choose to opt-out at any time after granting approval, email CallPlease Support.
Users Located Outside of the United States
Cooperation with law enforcement; fraud protection
CallPlease fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to disclose information about members who we believe are in violation of applicable laws or regulations, or as required to respond to a subpoena, court orders or other legal process requiring such disclosure. We also reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful and to exchange information with other companies and organizations for fraud protection.